I appreciate the honesty in providing service to my Passat. I brought my car in for its 70,000 service and was hit with an estimate of $3500-$4000 of repairs. Mike was straighforward and advised me that if I was not attached to the car, I should go trade it in bc I will get full trade-in value at a dealer bc they will not put it on the lift to inspect. So, I did. I got $10K for the trade-in and bought a new 2012 Passat. Thanks for being honest and straightforward with me. You certainly will continue to get our business and will be highly recommended to others. Donna Bogia