I first visited Fox Run Automotive after the engine in my 2016 Ford Explorer blew out and my AC system quit working less than 30 days after Carman Ford replaced my transmission and did not take any responsibility for the poor workmanship and their inexperienced mechanics. All this was shortly after I took my explorer there for the last two previous oil changes. Note, Ive only taken my Explorer to be serviced by Ford service departments since I bout it. Only exception was in ann emergency to have my AC unit checked a year prior to all of this. After many visits and back and forth with Carman Ford, and thousands of dollars spent, the manager, Eric, had the audacity to tell me to never return to his Service department and refused to refund me for work I paid for in advance for that was never performed. I didnt have the time or resources to fight them over it. I just knew that Carman Ford would never get another dime out of me or anybody I know. Period! It has truly been an A+ experience every time I visit Fox Run Automotive! The front office always provides exceptional customer service and the mechanics are very experienced in their field. The Fox Run team got me a new engine, and fixed my AC system at a fraction of the cost Carman Ford was trying to rob me for. I had to go back a couple of times after the engine replacement for minor adjustments and was never charged a penny for any of the adjustments. Most impressively, I was always provided with a loaner vehicle at no extra cost whenever I took my car back for any adjustments or calibrations to the engine! Mike, Mike, Miss, Connie, and the entire crew at Fox Run Automotive, my sincerest gratitude for all you did, and continue to do! I can say without question that Ive found a mechanic shop who is honest, experienced, and trustworthy. You guys are now my family and friends automobile repair shop for everything! Regards, Alex Philip
Dear Alex, thank you for sharing your exceptional experience at Fox Run Automotive! We're thrilled to have gained your trust and loyalty. Our team works tirelessly to provide top-notch service and it's rewarding to know that you consider us your go-to shop. Remember, you're now a part of our family too! If you need anything, please don't hesitate to reach out at (302) 834-1200. Take care! -Mike Accursi GM
- Fox Run Auto Inc.