This was the first time I've used them to service my vehicle and they were professional and friendly. I did not have anyone to drop me off, so they provided me with a loaner car, free of charge, which was great. The loaner wasn't the flashiest but did its job of getting me back home so I didn't have to miss any work. The brakes work fine now so they did a great job! I'll be using them again in the future. As a woman I'm leery of car shops taking advantage but this wasn't the case here and I will suggest them to my friends.