BEAR AUTO REPAIR

Prompt and fast service. Always satisfied every time I come to this place for service of my 2 vehicle. Mike is always nice and helpful....

I drive from Middletown to go to Fox Run even though there are quite a few choices in Middletown. They give quality service and fair pricing. I was just in for an oil change and tire rotation. I asked them to change my wiper blades while I was there. When work was completed, I noticed the wiper blades weren’t on bill and asked if they forgot them. Service Manager said “it was done for sure, it’s just not in your bill”. I’m guessing they overlooked it. But, they said “have a nice day” when I’m sure another place would have wrote up another bill. Great customer service. They also had a loaner one time for half days work I had done on my car. Very convenient.

I was very satisfied with their communication and quick response. My car was dropped off overnight on a weekend by a AAA tow truck driver. On Monday I received several calls throughout the day with the updated status of my car. All repairs were made and the car returned to me to me that same day.

Your follow up service was outstanding During my most recent visit.

Excellent service always.

I haven’t had an issue with my service of my vehicle each time that I have brought it to Fox Run Auto. They have been my go to in fixing my vehicle. The thing that needs to be improved on is contacting the customer on the pricing at the start and once the vehicle’s work has been completed. That would be great! For me, I truly appreciate that I haven’t had to bring my car back for anything that was fixed mechanically.

The service and price was fine. Thank you. But the man who answered my initial call before I was given to Robert was rather off putting and condescending. I’m not the most industrial man which is why I needed service for a simple job. At that moment speaking with the fella, I was inclined to go elsewhere but was in a bind with my sister’s car. We all have bad days, but thought you’d like to know