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On our customer Testimonials page, you can find several letters that Mike DeFino, the owner of Fox Run Auto, has received during his years in the automotive repair industry. The original shop opened over 23 years ago. The technology and shop space may have evolved during that time, but quality customer service has always been at the forefront of our business.
One of our favorite letters came from Craig Deppert, who has been a loyal Fox Run Auto customer since the very beginning back in 1994. He visits our auto shop in Bear, DE whenever he needs maintenance.
"As you know, I have been a consistent customer of Fox Run Automotive since 1994," Craig writes in his letter to Mike. "Fortunately, I do not need frequent service on my vehicles, but I wanted to compliment your company. I have had nothing but a positive experience with Fox Run Automotive."
The primary reason that Craig wrote this letter was to praise Fox Run Auto's complete fluid system flush, clean and replacement service. Craig himself makes it a point to have this service performed on each of his vehicles periodically, and it's something we recommend for many of our regular customers. A complete fluid flush goes way beyond just a simple oil change or transmission fluid/filter change. It is essentially like a full blood transfusion. All old fluids are removed from the vehicle, the systems are thoroughly cleaned and then new fluid is put in.
We're talking engine oil, transmission fluid, brake fluid, radiator coolant and power steering fluid, all of which perform vital functions to keep your car or truck running well. All vehicles have so many moving parts that they need to stay properly lubricated. Old or dirty fluids can clog up the different systems and greatly impact performance, so it's a great idea to do a full flush from time to time at Fox Run Auto. Just ask Craig.
"In my opinion, the best service you offer customers is the entire fluid system flush, clean and replace," Craig says. "I am consistently amazed at the performance improvement of my vehicles after I have this service performed. I would strongly recommend this service to any customer who is looking to extend the life of their vehicle."
We can't help but agree with Craig. Doing a fluid system flush, clean and replace will definitely improve performance and help the vehicle last longer. It's one of our specialty maintenance services at Fox Run Auto. For more information, give us a call at (302) 597-9205 and one of our Service Advisors will be glad to explain the process in greater detail.
We'll leave you with the last line of Craig's wonderful letter. We'd like to thank him for sharing his story and we encourage all of Fox Run Auto's customers to write reviews on our website, on Yelp or on our Facebook page. We appreciate your feedback and support!
"Thanks for your hard work and honesty throughout the years," concludes Craig. "It is nice to have an auto mechanic you can truly trust."