John was looking for an alternative to taking is truck to the dealership for automotive maintenance. He wasn't satisfied with the service he was receiving, so he reached out to Fox Run Auto to put our shop to the test.
"I took my truck here after having a horrible experience at the 'dealership.'" John says. "First impressions matter. When I dropped off the truck for service, they listened to my concerns and recorded them. I got a call detailing what they uncovered with pricing for repairs."
We may not be the biggest auto shop around, but we aim to provide the best customer service possible. This is what Fox Run Auto is all about. When John brought his truck to us, we make sure he knew everything that was going on. Our vehicle inspection process is thorough. Then, we provide a detailed inspection report to our customers. Through these steps, we are able to identify issues with the vehicle. We can recommend the necessary maintenance and repair tasks, while also providing accurate price estimates for parts and labor.
John's truck needed some repairs, so our technicians did what they do best. We got to the sources of each problem and made sure the work was done right. We kept John up-to-date throughout the process and were happy to answer any questions he had along the way.
"The service techs at Fox Run Auto care about their work and their customers," John adds. " They make it comfortable for you to receive high quality service and listen when you speak. Thanks for your service and help."
Thank you, John, for putting your trust in the Fox Run Auto team and sharing your honest feedback.
For anyone in Northern Delaware in need of a service-first auto repair shop, look no further than Fox Run Auto. Call us today at (302) 597-9205 or schedule an appointment online.