Isaiah recently shared a review of his customer experience with Fox Run Auto. He was experiencing automotive trouble with his car, so he brought it to our shop in Bear, DE for a full diagnosis and expert repairs. Here is what he had to say:
"I recently had a great experience with Fox Run Auto for my car's repair and maintenance needs," Isaiah writes. "The staff, led by Mike DeFino, were incredibly helpful and transparent throughout the process. They took the time to explain to me the issues with my car and provided me with various options to choose from, allowing me to make an informed decision."
Isaiah's statement does a great job at summing up our approach to customer service and the overall auto repair process. It all starts with the vehicle inspection. Our skilled automotive technicians will run diagnostic tests and look over the vehicle carefully. We will check out any problems you think it might have, as well as perform additional inspections throughout the entire vehicle. In many cases, what someone thinks is wrong isn't the real problem. It takes a comprehensive approach to identify any and all issues that may be affecting the vehicle's health and performance.
Once the inspection is complete, we will compile a thorough inspection report. One of our service advisors will walk you through our technicians' findings and let you know the extent of any damage found, as well as any other issues that may be worth noting. Then, we can provide you with our recommended repair and maintenance services.
By performing such a thorough inspection, Fox Run Auto offer get a more accurate estimate of the parts and labor required for each recommended service. You will know exactly what needs to be done and how much it will cost to make it happen. At that point, you can use this information to decide if you want to proceed or you are welcome to take it elsewhere for a second opinion. We won't perform any repairs or charge you anything without your upfront authorization.
"Additionally, they were very honest and upfront about the pricing and timeline for the repairs," Isaiah adds. "Overall, I was very impressed with their professionalism and customer service, and would highly recommend Fox Run Auto to anyone in need of automotive services."
If you would like to learn more about our inspection process or you would like to schedule an appointment to bring your vehicle in for repairs, call Fox Run Auto today at (302) 597-9205 or book your visit online.