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Robert Hurt joined the Fox Run Auto team earlier this year, but he is already making a positive impact. The guys in the shop enjoy working with him and customers love his friendly approach to service. Just ask Shalanda, who recently came into the shop for auto repairs and dealt with Rob as her Service Advisor. She was nice enough to share a review about her service experience.
"Robert was fabulous to work with," Shalanda writes. "Every phone call was upbeat and friendly. I appreciated the attention to the customer service aspect of my car repair experience as it is a factor that is often overlooked this day and age."
Shalanda, we couldn't agree more! Providing a positive service experience is very important to all of us here at Fox Run Auto. From doing business with a certain level of friendliness to being thorough in providing information and insight, we're here to help and we'll answer all your questions. This way, you always know exactly what's going on and you can make informed decisions.
People are trusting us as automotive experts and we never want to steer anyone in the wrong direction. Some news will be better than you expect. Some repair recommendations might not what you want to hear. However, we are going to tell it like it is and give you the full picture before you authorize any work to be done.
"Communication regarding every aspect of my vehicle repair, whether by phone or email, was clear and timely," Shalanda adds. "I have utilized the services at Fox Run for the last 6 years for oil changes and this was my first mechanical repair. I have referred friends to Fox Run and will continue to do so. Thank you!"
Thank you, Shalanda, for such wonderful feedback. We appreciate your business. Rob and the entire Fox Run Auto crew is always here to help you or anyone in the Mid-Atlantic area in need of automotive maintenance or auto repair services. Call our shop today at (302) 597-9205 or schedule your appointment online.