Marco needed an oil change on his car. He also had a tail light that was out. He called ahead to Fox Run Auto and spoke with our lead service advisor, Robert Hurt, who helped walk him through everything and arrange for the vehicle to be dropped off and picked up through our touchless dropbox service.
"I spoke with Robert briefly," Marco says. "He was very professional and accommodating with excellent service from Fox Run Auto. Even went the extra mile when doing an oil change. They inspected the car and replaced a light that was out."
Even when customers bring their vehicles in for something as routine as an oil change, the team at Fox Run Auto is always going to go the extra mile. While we have the car in our shop, it's worthwhile to inspect key components and systems to make sure that everything is running right. From the brakes and tires to the suspension, cooling system, engine and exhaust, we take a careful look over everything to see if there are any concerns worth noting.
We perform these external inspections as a free service for our customers, so they can have better peace of mind when their vehicles leave our shop. We provide a detailed inspection report and our service advisors are always happy to answer any questions or offer professional automotive advice. If there is a significant problem found during the inspection process, we will let you know our findings. We will give you our repair recommendations and accurate price estimates.
It is important to note that we won't do any additional work unless it is authorized by the customer. We simply provide the necessary information so you can make your own decisions on how you want to proceed with any repairs or maintenance services.
"So awesome," Marco adds. "I would absolutely recommend their services to anyone who wants great service at a very reasonable price."
Thank you, Marco, for trusting your car with Fox Run Auto and for taking the time to write a helpful review. We encourage all of our customers to write reviews and share ratings. It helps us to know what people think and keep pushing to provide the best customer service around.
If you need automotive repairs or maintenance services in the Northern Delaware area, call Bear's own Fox Run Auto at (302) 597-9205 or schedule your service appointment online.