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Category Archives: Customer Stories

Customer Service Always Comes First at Fox Run Auto

Customer Service Always Comes First at Fox Run Auto

Customer service is very important to our team at Fox Run Auto. In fact, you could say it is always our number one priority. We know we wouldn't be in business as long as we have been without a strong connection to our customers. We strive to provide quality auto repair services and genuine customer care. This means offering honest advice and professional recommendations, even if it's not the best news. "Excellent and fast service!" says Ramondo "I was given a detailed explanation of the alignment according to the printout.""As usual I got excellent service," Ellen adds. "They are very knowledgeable and helpful. I will continue to bring my car there.""They say what they do, they do what they say," says George. "And they do so with smiles. It ... read more

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Customer Stories

Longtime Customer Appreciates Excellent Service at Fox Run Auto

Longtime Customer Appreciates Excellent Service at Fox Run Auto

Charles has been a longtime customer of Fox Run Auto. He knows he can always count on our team for quality automotive repair and maintenance services, as well as honest customer care. Don't take our word for it, though. See what Charles had to say in his recent online review of our shop. "I've trusted my cars' care with Fox Run mechanics for years," Charles writes. "They always give me an honest appraisal of any issues and always treat me with courtesy and respect." At Fox Run Auto, we believe in giving our customers all the information and advice they need to make smart decisions about vehicle maintenance or repairs. If there is a significant automotive problem, we will perform a thorough inspection and provide you with a detailed inspection report. Our team will walk you through our fi ... read more

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Customer Stories

VW Owners Grateful for Honest Service at Fox Run Auto

VW Owners Grateful for Honest Service at Fox Run Auto

Diane and her husband hadn't driven their Volkswagen in months because of mechanical problems. They had taken it two other mechanics to figure out what was wrong, but unfortunately they weren't getting any helpful answers. Finally, they decided to turn to Fox Run Auto. "I had my Volkswagen towed there because it was sitting for a few months and I couldn't get an accurate account of what the problem was from two other mechanics," Diane says. "When I heard back from Mike DeFino [owner of Fox Run Auto], he was very kind, very honest and showed real concern about my vehicle—not to mention that to run a diagnostic test to find out the problem I was only charged half the price of what the other two previous mechanics charged me!!" Once Diane's VW was towed into our Northern Delaware shop, our a ... read more

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Customer Stories

At Fox Run Auto, it's All About Creating Customers for Life

At Fox Run Auto, it's All About Creating Customers for Life

Marjory is a longtime customer of Fox Run Auto. She turns to our team whenever she is in need of automotive maintenance services or repairs. Check out what she had to say in her recent online review: "Fox Run Auto is the best!" Marjory writes. "I have been going there for over 27 years and go only there. They are always helpful and friendly. The staff is very knowledgeable and they do a great job taking care of my auto." At Fox Run Auto, we are always aiming to provide this level of satisfaction to our customers. Our goal is to create customers for life by offering professional auto repair services, honest advice and a friendly approach. We want you to feel confident in letting our team work on your vehicle and comfortable with each and every decision you make as a car owner. Whether it's minor maintenance or major ... read more

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Customer Stories

Customer Gets Brakes and Tires Serviced at Fox Run Auto

Customer Gets Brakes and Tires Serviced at Fox Run Auto

Mike needed a number of things fixed on his car, so he wanted to bring it to a local mechanic to provide the new parts and handle the necessary repairs. He turned to Northern Delaware's own Fox Run Auto and put his vehicle in the hands of his fellow Mikes (and Rob) to make sure the work was done right. "I took my car in on a Tuesday," Mike says. "I needed all my brakes done—rotors, calipers, pads. Everything. Also needed four new tires and got the spark plugs changed." Mike definitely new he needed to have all four of his brakes serviced and the tires were probably overdue to be replaced. Still, we like to perform a full vehicle inspection once the car is in the Fox Run Auto shop. Even if nothing else is wrong, it is ... read more

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Customer Stories
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