BEAR AUTO REPAIR

Category Archives: Customer Stories

Customer Appreciates Honest Customer Service at Fox Run Auto

Customer Appreciates Honest Customer Service at Fox Run Auto

Glenda is a longtime customer of Fox Run Auto. She knows she can count on our team to help her with all of her automotive needs, whether it's routine maintenance services or major repairs. Here is what she had to say in a recent online review of our auto shop: "I have been having my cars serviced here quite awhile," Glenda writes. "I always feel they are honest about repairs. They explain things and don't get upset if I have a question." We sure hope other auto shops or dealerships aren't getting upset when customers ask questions. That is a large part of what our service advisors do every day. We understand people have questions. They are coming to Fox Run Auto because of our automotive expertise. They are looking for professional advice and guidance when it comes to automotive issues. We are always happy to answer any questions you have ... read more

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Longtime Customer Gets Emergency Tire Replacement at Fox Run Auto

Longtime Customer Gets Emergency Tire Replacement at Fox Run Auto

Bob's daughter drives a luxury SUV and had one of our tires blow out during the holidays. Thankfully she was safe an uninjured, but they wanted to get the tire replaced as quickly as possible. This can be easier said than done during the holidays when so many businesses are too busy or closed.  However, Bob knew that he could depend on owner Mike DeFino and his team at Fox Run Auto. His family has been coming to our shop for years, so he was confident he and his daughter could get the help they needed to replace the damaged tire.  The biggest challenge for us was finding the right tire for her particular vehicle. Our shop was open, but many local tire places weren't and this was not a common tire size. After some searching around, we were able to track down a properly sized tire to fit her larger SUV wheels.  "Th ... read more

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Customer Stories

Customer Gets New Tires at Fox Run Auto

Customer Gets New Tires at Fox Run Auto

Kelly recently visited Fox Run Auto in Bear, DE to have new tires installed on her car. She has visited our shop in the past for a variety of automotive services, so she knew she could count on her team to provide a quality service experience. "I just got all 4 tires replaced," Kelly says. "I have had brakes, tires and oil changes done here, and I know I won't be taken advantage of." At Fox Run Auto, we believe in providing honest advice throughout the process. Whether you are coming in for minor maintenance or major auto repairs, our team will treat you and your vehicle with the respect you deserve. We aren't going to try and upsell you on services you don't need. We are going to tell it like it is, whether it's good news or bad news. It starts with a thorough inspe ... read more

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Nissan Buyer Gets Pre-Purchase Vehicle Inspection at Fox Run Auto

Nissan Buyer Gets Pre-Purchase Vehicle Inspection at Fox Run Auto

Sharen was looking to buy a pre-owned Nissan Sentra, but she wanted to be sure the car was in good shape before completing the purchase. She contacted the team at Fox Run Auto in Bear to perform a pre-purchase vehicle inspection. This is a special service we offer to used car buyers who want complete peace of mind before signing on the dotted line "The pre-purchase service inspection was performed on my Nissan Sentra," Sharen says. "In less than 24 hours, I had the results. A very thorough inspection was done and I am confident in the results, and in my Sentra."A pre-purchase vehicle inspection at Fox Run Auto involves a bumper-to-bumper inspection of the entire car, truck or SUV. Our experienced automotive technicians will inspect all the most important systems (engine, cooling s ... read more

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Customer Stories

Customer Gets Throttle Body Replaced at Fox Run Auto

Customer Gets Throttle Body Replaced at Fox Run Auto

Jean was concerned when she was having problems with her car. The check engine light came on, and so did the general repair/maintenance light. Things just didn't feel right and she knew she was going to need a professional diagnosis from a local mechanic. Jean turned to Fox Run Auto in Bear, DE for a proper inspection and recommended repairs. "Engine light and wrench 'yellow' on dashboard, and it felt like the car was not shifting gears correctly," Jean says. "Called and dropped car off that afternoon." Once Jean dropped her car off at Fox Run Auto, we were able to get it in the shop for a full vehicle inspection. One of our technicians ran diagnostic tests to help determine the sources of the dashboard warning lights. Then, we got the car up on the lift ... read more

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Customer Stories
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