BEAR AUTO REPAIR

Isaiah recently shared a review of his customer experience with Fox Run Auto. He was experiencing automotive trouble with his car, so he brought it to our shop in Bear, DE for a full diagnosis and expert repairs. Here is what he had to say: "I recently had a great experience with Fox Run Auto for my car's repair and maintenance needs," Isaiah writes. "The staff, led by Mike DeFino, were incredibly helpful and transparent throughout the process. They took the time to explain to me the issues with my car and provided me with various options to choose from, allowing me to make an informed decision." Isaiah's statement does a great job at summing up our approach to customer service and the overall auto repair process. It all starts with the vehicle inspection. Our skilled automotive technicians will run diagnostic tests and look over the vehicle carefully. We ... read more

Barbara was having automotive trouble when her van started to overheat. She knew it might be a serious problem and the vehicle wasn't safe to drive. It's also smart to get an overheating issue checked out immediately to avoid potentially serious engine damage. Often times, you can catch a minor problem before it develops into something much worse. "My van was overheating and I called," Barbara says. "They immediately were able to fit us in. Mike [DeFino, owner] called me with an estimate and explained the issue." After inspecting the vehicle and cooling system, Fox Run Auto technicians were able to identify the specific problem. However, we needed to order a special part for the cooling system repair in Barbara's van. We were able to track it down and get it purchased, but the shipping was going to take a little longer than we originally hoped. Barbara authorized the rep ... read more

Tamara recently visited Fox Run Auto for the second time. She needed some minor automotive repairs and had a positive experience the first time she came to our shop. Tamara felt confident that we would be able to help her once again with honest, quality customer service. "Amazing service and I appreciate you so much," Tamara says. "Being an older, single woman, I've been taken for a ride by mechanics in the past. But here at Fox Run, where you have now worked on my car twice, you are transparent. You have not done anything that even hints at not being honest and customer oriented." First of all, we hate to hear that you've had bad experiences with mechanics in the past. Unfortunately, there are people out there who give our industry a bad name. At Fox Run Auto, we do everything ... read more

Tom & Trisha were noticing some electrical issues with their vehicle. They weren't sure what the problem was, but knew they should get it checked out as soon as possible. They decided to stop by Fox Run Auto to see if they could get the issues figured out. "We stopped in (without appointment) and they were able to accommodate me and get up and running quickly," Tom says. Though we can usually squeeze in walk-in customers at the shop, it is always recommended to call ahead if you can. Booking an appointment in advance is the best way to ensure that we can get your vehicle in the repair bay for a proper inspection and diagnostic testing. We understand you have a busy life and our goal is to make the process work within your schedule. We even offer after-hours drop-off and pick-up services if you aren't able to make ... read more

Don drives a Toyota 4Runner and recently visited Fox Run Auto to take care of some routine vehicle maintenance. He didn't have an appointment, but he knew what to expect as he has been to our shop several times in the past. He called ahead and our team was able to get him in the same day. "Shout out to Mike A and his team for squeezing me in at the last minute to take care of doing the oil change and rotating my tires on my 4Runner," Don says in his recent review. Whether you need standard automotive maintenance services or major repairs, you can always count on Fox Run Auto to provide prompt and professional customer service. We understand you have a busy life and dealing with auto care can be a hassle. We aim to make the experience as smooth and stress free as possible. It's always best to call ahead or book an appointment online to ensure the ... read more