BEAR AUTO REPAIR

Roy has been a loyal Fox Run Auto customer for over 15 years. He knows he can count on Mike DeFino and his team of ASE Certified automotive technicians to handle any repair or maintenance service he needs. Roy recently shared his feedback in a Google review. "I've been relying on Fox Run Auto to maintain and repair my automobiles since 2002 and they have never disappointed me," Roy writes. "I let them do all the heavy lifting. I drop off my vehicle to be serviced on my day off from work either the night before or early the next day with an explanation of the problem or the need. Then I go home and do whatever I have to do around the house." Roy is a customer who already has some solid knowledge of his cars, so he often has a pretty good idea of what might be wrong when he brings a vehicle into our shop. Still, he knows to trust our auto repair experts to perform an inspection that will either verify the ... read more

When Calvin's car broke down, he needed help. He called Fox Run Auto for roadside assistance and didn't have to wait long for the driver to arrive.  "This was my first time doing business with Michael DeFino's Fox Run Auto service center and I have to say that I am completely impressed," Calvin writes in his online review. "The tow truck showed up in a timely manner and the driver was courteous." The tow truck brought the vehicle into our auto repair shop in Bear, where our technicians inspected it before our service advisor provided Calvin with a detailed repair estimate. Once the customer approved it, our repair experts got to work and took care of the problem as quickly as possible. We wanted to help Calvin get back on the road as quickly as possible because ... read more

Automotive repair is a funny business sometimes. In some cases, what seems like a small problem is actually a symptom of a much bigger issue that needs immediate attention. In other cases, what seems like it could be a major problem turns out to be something quite easily fixed. That's why people throughout New Castle County and the surrounding Mid-Atlantic communities depend on Fox Run Auto to provide accurate inspections, fair repair assessments, friendly service and honest advice. For us, it's most important to get the job done right and treat our customers with the respect and care they deserve. Just ask our customer, Mike. He recently came in because he heard a strange noise that he thought was coming from the blower motor. He decided to stop by Fox Run Auto to get a second opinion from one of our mechanics, which turned out to be a smart choice. In the end, he was able to save a lot of time and money that migh ... read more

  Steven had an old Chevy Cavalier that was pretty much on its last legs. He needed some repairs and maintenance services performed, so he asked around to find a good auto shop in town. One of his neighbors recommended that he try Fox Run Auto and he gave us a call. We took care of his auto repair needs and kept that old car running the best we could. This was a couple years back and Steven has moved on from his Cavalier since then. "The Cavalier is no longer with us, but I have continued to use them for my successor cars," Steven writes in his online review that was posted on Google. "Their customer service is top-notch! They call to let you know what they've found, give surprisingly accurate estimates on both cost and pick-up times, and their pricing is remarkably reasonable." Steven's comments sum up our approach to customer service at Fox Run Auto pre ... read more

On our customer Testimonials page, you can find several letters that Mike DeFino, the owner of Fox Run Auto, has received during his years in the automotive repair industry. The original shop opened over 23 years ago. The technology and shop space may have evolved during that time, but quality customer service has always been at the forefront of our business. One of our favorite letters came from Craig Deppert, who has been a loyal Fox Run Auto customer since the very beginning back in 1994. He visits our auto shop in Bear, DE whenever he needs maintenance. "As you know, I have been a consistent customer of Fox Run Automotive since 1994," Craig writes in his letter to Mike. "Fortunately, I do not need frequent service on my vehicles, but I wanted to compliment your company. I have had nothing but a positive experience with Fox Run Automotive." The primary reason th ... read more