BEAR AUTO REPAIR

At Fox Run Auto, we put a premium on offering the highest standards of customer service to our valued customers throughout the Mid-Atlantic area. We always appreciate when one of our customers takes the time to write a review, even if it's just a brief comment about their service experience at our shop. We feature longer customer stories on this blog from time to time, but today we'd like to highlight some of the shorter recent reviews about Fox Run Auto that also happened to include 5-star ratings. "Always have great service with these guys!" writes Darin. "And I have recommended them to several people who have come to trust them as much as I do.""Always an enjoyable experience," adds another reviewer, Len. "I have been a customer since Mike DeFino opened the doors. The service is always excellent and all the work is performed at a fair price. Thank you.""Super group of people dedic ... read more

Robert Hurt joined the Fox Run Auto team earlier this year, but he is already making a positive impact. The guys in the shop enjoy working with him and customers love his friendly approach to service. Just ask Shalanda, who recently came into the shop for auto repairs and dealt with Rob as her Service Advisor. She was nice enough to share a review about her service experience. "Robert was fabulous to work with," Shalanda writes. "Every phone call was upbeat and friendly. I appreciated the attention to the customer service aspect of my car repair experience as it is a factor that is often overlooked this day and age." Shalanda, we couldn't agree more! Providing a positive service experience is very important to all of us here at ... read more

A longtime Fox Run Auto customer that goes by the initials A.L. recently shared a review online of his experience with this Bear, DE auto repair shop. He's been a customer for many years, going back to when we had four Mikes working at the shop. Two have since retired and Robert Hurt recently joined the Fox Run Auto service team. Here's what A.L. had to say about his most recent service visit. "And then there were two. Two Mikes left from four!" A.L. writes. "But after the addition of Robert, the professionalism is as strong as ever." A.L. brought his vehicle in to be looked at by the skilled and knowledgeable auto repair technicians at Fox Run Auto. He wasn't sure what the problem was, so he wanted to get the opinion of the professionals he ... read more

An anonymous reviewer recently shared their review online about their service experience at Fox Run Auto in Bear, DE. This customer needed auto repair help twice and found our team to be dependable in keeping his "forever car" running well. "I have had the misfortune of needing good, affordable work done on my 'forever car' twice," this reviewer writes. "Both times, Fox Run Auto fixed my car, was very reasonable price-wise, and courteous when discussing the issues involved and probable repairs." Providing customers with accurate information and sound advice are priorities here at Fox Run Auto. We want people to feel comfortable with every automotive repair and service decision that they make. After all, they are trusting us as experts and we want to make sure and guide them in the right direction. It all starts with the initial inspe ... read more

Jonathan was desperate. He was driving along Route 1 when his timing belt snapped. He called for roadside assistance and the tow truck brought his vehicle to Fox Run Auto in Bear, DE. Jonathan was ultimately very glad with the decision as evidenced by his recent review on Google. "If you are looking for an honest, quality 'good ol' garage, this is the place," Jonathan writes. "Mike [Accursi, General Manager] explained my options due to the fact that my motor was an 'interference' and the job may not work." You see, the set-up of Jonathan's older car was awkward. The arrangement of the engine and other components in relation to the timing belt made it difficult to simply replace the belt. There was also concern that there was more damage beyond the belt that may need further inspection. We had to look for creative solutions to avo ... read more