BEAR AUTO REPAIR

Chelsea thought she was due for a brake replacement, so she brought her car to Fox Run Auto. After a thorough brake system inspection by our technicians, it was clear that her brakes weren't really the problem.  "The service was fantastic!" Chelsea says in her online review. "They were very honest and let me know that my brakes were fine and didn't need to be replaced yet. So many other places would have done it anyway." Chelsea had told us that her car was pulling to one side. She assumed it was the brakes, but the team also looked at her wheels, tires, suspension and overall wheel alignment. Any number of factors can affect a car pulling hard left or right when braking or accelerating. It's always worth getting looked at by a trained automotive professional to uncover the true source of any problem. In Chelsea's case, it was actually her tires ... read more

Karen and her family have been customers of Fox Run Auto in Bear, DE almost as long as this local auto repair shop has been open. She knows she can trust the Mikes, Rob and the entire team to provide excellent customer service and quality automotive repair work. Karen was nice enough to post an online review recently, speaking about her experiences with Fox Run Auto. "Always excellent service," Karen writes. "Fox run has been taking care of many of our cars over the past 20 years. Everyone who works at Fox Run Auto has always been extremely kind and helpful." 20 years is a long time to put your trust in a local business, so we really appreciate Karen and her family being so loyal to Fox Run Auto. Providing the best possible customer service is always our top priority, along with making sure the repairs are done right ... read more

At Fox Run Auto, we put a premium on offering the highest standards of customer service to our valued customers throughout the Mid-Atlantic area. We always appreciate when one of our customers takes the time to write a review, even if it's just a brief comment about their service experience at our shop. We feature longer customer stories on this blog from time to time, but today we'd like to highlight some of the shorter recent reviews about Fox Run Auto that also happened to include 5-star ratings. "Always have great service with these guys!" writes Darin. "And I have recommended them to several people who have come to trust them as much as I do.""Always an enjoyable experience," adds another reviewer, Len. "I have been a customer since Mike DeFino opened the doors. The service is always excellent and all the work is performed at a fair price. Thank you.""Super group of people dedic ... read more

Robert Hurt joined the Fox Run Auto team earlier this year, but he is already making a positive impact. The guys in the shop enjoy working with him and customers love his friendly approach to service. Just ask Shalanda, who recently came into the shop for auto repairs and dealt with Rob as her Service Advisor. She was nice enough to share a review about her service experience. "Robert was fabulous to work with," Shalanda writes. "Every phone call was upbeat and friendly. I appreciated the attention to the customer service aspect of my car repair experience as it is a factor that is often overlooked this day and age." Shalanda, we couldn't agree more! Providing a positive service experience is very important to all of us here at ... read more

A longtime Fox Run Auto customer that goes by the initials A.L. recently shared a review online of his experience with this Bear, DE auto repair shop. He's been a customer for many years, going back to when we had four Mikes working at the shop. Two have since retired and Robert Hurt recently joined the Fox Run Auto service team. Here's what A.L. had to say about his most recent service visit. "And then there were two. Two Mikes left from four!" A.L. writes. "But after the addition of Robert, the professionalism is as strong as ever." A.L. brought his vehicle in to be looked at by the skilled and knowledgeable auto repair technicians at Fox Run Auto. He wasn't sure what the problem was, so he wanted to get the opinion of the professionals he ... read more