BEAR AUTO REPAIR

Glenda needed to have her brakes serviced, so she turned to Fox Run Auto. She has been a loyal customer of our shop for many years, and she knows we'll always treat her right. Glenda called ahead to schedule her automotive service and then dropped off her car. "I had front and rear brakes done," Glenda says. "I've been going here for years. I think they do a great job and my car is always ready when they say it will be." At Fox Run Auto, our goal is always to create customers for life. We want people to know they can trust our team to give them sound automotive advice and provide detailed information about any maintenance services or repair recommendations we offer. We understand that most people aren't automotive experts, which is why we provide the information and insight t ... read more

The entire team at Fox Run Auto takes pride in our work. We believe in providing quality automotive services with friendly and honest customer service. When we say we're going to do something, we stand behind it. This is why we offer strong warranty programs on our repairs. As a certified NAPA AutoCare Center, Fox Run Auto is able to offer a 24-month/24,000-mile warranty on most parts and labor. This warranty is good nationwide at any of more than 14,000 NAPA AutoCare Centers. Even if you had your automotive repair work done elsewhere, your NAPA warranty is covered here at our local shop.  Recently, Gary paid a visit to Fox Run Auto to have his brakes done. He is a longtime customer, so he knows he can ... read more

Running an auto repair shop isn't always about performing major automotive repairs. Sometimes, it's just the little things we do to help our customers every day. At Fox Run Auto, we want people to know they can always depend on us for any automotive needs—big or small. As a local shop, we know that our reputation in this community is so important. That's why we work hard to establish a sense of trust and build strong relationships with our loyal customers. Recently, Michael came in for a really simple request. He had just moved to Delaware from New Jersey and he needed to put on his new license plate. Unfortunately, the old screw was rusted on pretty badly and he couldn't get it loose. "When it came time to replace my NJ license plate with my new DE plate, I could not get t ... read more

Eli knew something was wrong with his car, but he'll be the first to admit he doesn't have much automotive knowledge. Because of this, he's always a little hesitant when he visits an auto repair shop. Still, he knew work needed to be done and decided to give Fox Run Auto a chance. In the end, Eli was very pleased with his customer service experience and was nice enough to share his thoughts in an online review of Fox Run Auto. "This was the best experience I've had at an auto repair shop," Eli writes. "They listened to what I had to say and answered any questions I had. They also broke down exactly what was going on with my car in a way that was easy for me (a person with no automotive knowledge) to understand." The first step we take whenever any customer comes in is to listen to the customer and their ... read more

Marco needed an oil change on his car. He also had a tail light that was out. He called ahead to Fox Run Auto and spoke with our lead service advisor, Robert Hurt, who helped walk him through everything and arrange for the vehicle to be dropped off and picked up through our touchless dropbox service.  "I spoke with Robert briefly," Marco says. "He was very professional and accommodating with excellent service from Fox Run Auto. Even went the extra mile when doing an oil change. They inspected the car and replaced a light that was out." Even when customers bring their vehicles in for something as routine as an oil change, the t ... read more