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Category Archives: Customer Stories

Local Customer Appreciates Quality Service at Fox Run Auto

Local Customer Appreciates Quality Service at Fox Run Auto

John was looking for an alternative to taking is truck to the dealership for automotive maintenance. He wasn't satisfied with the service he was receiving, so he reached out to Fox Run Auto to put our shop to the test. "I took my truck here after having a horrible experience at the 'dealership.'" John says. "First impressions matter. When I dropped off the truck for service, they listened to my concerns and recorded them. I got a call detailing what they uncovered with pricing for repairs."  We may not be the biggest auto shop around, but we aim to provide the best customer service possible. This is what Fox Run Auto is all about. When John brought his truck to us, we make sure he knew everything that was going on. Our vehicle inspection process is thorough. Then, we provide a detailed inspection report to our customers. Through thes ... read more

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Customer Stories

Repeat Customer Gets Two Cars Serviced at Fox Run Auto

Repeat Customer Gets Two Cars Serviced at Fox Run Auto

Mark recently visited Fox Run Auto to have automotive services taken care of for two different vehicles. He scheduled appointments in advance to ensure timely service and everything went smoothly. "My service at Fox Run Automotive on Thursday afternoon, September 10th was excellent in every way!" Mark says. "My two scheduled appointments for two vehicles were right on time, 2pm and 4pm. All of the staff was friendly, kind, professional, and very accommodating, as usual." Mark has been to Fox Run Auto before, so he knew he could rely on the team at our shop to provide the quality service he appreciates. Customer service is always our top priority, and it's repeat customers like Mark who show us we are doing a good job. We aim to create customers for life. If people are coming back r ... read more

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Customer Stories

Acura Owner Gets Timing Belt Replaced at Fox Run Auto

Acura Owner Gets Timing Belt Replaced at Fox Run Auto

Thomas owns a 2001 Acura TL. He loves his car, and he wouldn't trust it with anyone else but Fox Run Auto when it comes to repairs and maintenance. He recently visited ou shop for some repair services. "Fox Run Auto is the best!" Thomas says. "Trained personnel give you great service at a reasonable price. Took my 2001 Acura TL in to have the timing belt replaced along with gaskets and other items." The timing belt is a crucial component in your vehicle's engine. It is responsible for synchronizing the camshaft and crankshaft, ensuring that valves and pistons move in precise harmony. If the timing belt slips, breaks or wears out, it can lead to major engine problems. Since it controls such critical engine functions, proper installation is vital when it comes time to replace it. Replacing the timing belt requires expertise, precise alignment and specialized tools ... read more

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Customer Stories

New Resident Finds Fox Run Auto to Be a Shop She Can Trust

New Resident Finds Fox Run Auto to Be a Shop She Can Trust

Debbie recently moved to Northern Delaware last year. She wanted to find a local automotive service shop she could trust to handle all her auto care needs. "It's always nerve-wracking to find new service providers like doctors, dentists, mechanics, etc." Debbie says. "I chose Fox Run over other shops nearer to my home, based on online reviews, and I'm so glad I did!" Debbie's first visit to Fox Run Auto was to complete a DMV pre-inspection in order to get her car registered in Delaware. This is a specialty service we provide. We know what the inspectors are looking for and can ensure that your vehicle passes inspection. "They diagnosed and fixed the problems that were needed to pass inspection, and even helped me change out my license plates, free of charge, when my old ones were rusted on," Debbie says. Debbie was pleased wi ... read more

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Customer Stories

Fox Run Auto Helps Customer Pass DMV Inspection

Fox Run Auto Helps Customer Pass DMV Inspection

Matthew had an automotive situation he needed resolved quickly. He had taken his car into the Delaware DMV for registration and needed to pass their inspection. Unfortunately, the vehicle failed because of one minor issue. Matthew decided to bring his car into Fox Run Auto to get it looked at and hopefully resolve the issue quickly. He needed to get his car registered as soon as possible. After the Fox Run Auto team performed their own inspection and compared their findings with the DMV report, they knew exactly what needed to be fixed. Thankfully for Matthew it was a relatively simple problem. The repair was made and everything was tested to ensure it would pass inspection the next time.  "Fantastic, had a little issue with DMV," Matthew says. "Took vehicle back, made adjustments in 10 minutes, and car passed inspection!" This is exactly why we offer ... read more

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Customer Stories
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